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Where do I get help?

Listen as online students share their tips on finding the help that they needed during their studies.

Sometimes the hardest thing is to ask for help

Adult learners are usually keen to be as independent as possible. Learning at University - and learning online - could be a new experience, though, that can leave students feeling confused and frustrated.

Ask for help early, and take advantage of the range of support resources that are available to you. You will find that getting assistance early can save you a lot of time.

I wish I had known how approachable everyone in the program is, especially when issues arise. Even the Program Director can be contacted and is incredibly kind and helpful.

James - Accelerated Online MBA student

Academic help

Contact teaching staff with queries specific to your course, and take advantage of other sources of academic help including:

Student Services

Griffith University provides services to students relating to health and wellbeing, counselling, financial assistance, disability support, faith and spirituality, and diversity and inclusion.

Find out more from Student Support and myGriffith Support (login required).

Griffith supports inclusion of all students including those from diverse cultural backgrounds and students with a disability. Support initiatives include GUMURRII, a dedicated support unit for Aboriginal and Torres Strait Islander students, and mentor networks such as Uni-Reach+ for students from diverse cultures and Griffith LGBTIQ community networks.


Student Computing is the launch pad for all information on technology.

The IT Service Centre is available via phone, email, webform and chat. Assistance available includes password and account enquiries, Learning@Griffith issues, and access to Office 365 applications.

When using Learning@Griffith (Canvas), you can click on the Help & Support tab for technical assistance.

Help navigating Griffith University

These resources are a great place to start: