Where do I get help?
Listen as online students share their tips on finding the help that they needed during their studies.
Sometimes the hardest thing is to ask for help
Adult learners are usually keen to be as independent as possible. Learning at University - and learning online - could be a new experience, though, that can leave students feeling confused and frustrated.
Ask for help early, and take advantage of the range of support resources that are available to you. You will find that getting assistance early can save you a lot of time.
I wish I had known how approachable everyone in the program is, especially when issues arise. Even the Program Director can be contacted and is incredibly kind and helpful.
Contact teaching staff with queries specific to your course, and take advantage of other sources of academic help including:
- Smarthinking 24/7 online tutoring service
- Learning Advisers can assist you with improving your academic writing, exam preparation and time management. Get specialist advice from the Library
- Griffith Library
- Griffith English Language Institute offers courses in development of English language skills
- myGriffith Study Support - this includes live chat with the library! (login required)
Griffith University provides services to students relating to health and wellbeing, counselling, financial assistance, disability support, faith and spirituality, and diversity and inclusion.
Griffith supports inclusion of all students including those from diverse cultural backgrounds and students with a disability. Support initiatives include GUMURRII, a dedicated support unit for Aboriginal and Torres Strait Islander students, and mentor networks such as Uni-Reach+ for students from diverse cultures and Griffith LGBTIQ community networks.
Student Computing is the launch pad for all information on technology.
The IT Service Centre is available via phone, email, webform and chat. Assistance available includes password and account enquiries, Learning@Griffith issues, and access to Office 365 applications.
When using Learning@Griffith (Blackboard), you can click on the Help & Support tab for technical assistance.
Help navigating Griffith University
These resources are a great place to start: