Using qualitative data from case studies within a manufacturing and a higher education organisation, our results of 50 semi-structured interviews show that where human resource (HR) departments adopt a strategic partner role, they are more likely to be involved in the creation of voice mechanisms designed to capture improvement-oriented voice. However, regardless of the HR department's role, line managers will also proactively create and
(re)shape employee voice mechanisms to capture improvement-oriented voice when they are aligned with their organisation's goal to build a high performance culture. The article concludes that an integrated human resource management/ organisational behaviour approach that examines formal voice mechanisms and behaviour at the organisational and individual level, may provide new insights regarding the management of formal employee voice by HR departments and line managers.
Speaker: Dr Paula Mowbray is a Postdoctoral Research Fellow in the Centre for Work, Organisation and Wellbeing. Paula's research interests include employee voice, organisational culture, and high performance. Paula has recently completed a commercial consultancy research project for a large Australian organisation, analysing qualitative data from cultural diagnostic workshops concerned with re-evaluating the organisation's values and behaviours' framework to build a high performance culture. Paula completed her PhD at Griffith University in 2016. Paula's dissertation examined the management of employee voice from an integrated human resource management and organisational perspective. In this seminar, Paula will present one of her working papers based on her PhD research.
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